Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, undamaged with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

To request a return/exchange, to go: https://shopify.com/69572526383/account

Simpl Seams LLC does not cover the return postage, however, our system will automatically generate your label and deduct the shipping fee from your refund.

International Returns: International returns must first be requested and approved by Simpl Seams LLC before the package is sent. Simpl Seams LLC does not cover international return shipping costs. Once your return is approved, customers are responsible for purchasing and arranging their own return shipping label. Please provide us with the return tracking number once your package has been shipped.

To help avoid customs charges, please clearly declare the package as "Returned Merchandise" on the customs declaration and include this on any shipping documentation. Any applicable return shipping costs, customs duties, taxes, or fees are the responsibility of the customer if they are incurred due to incorrect or incomplete customs documentation.

You can always contact us for any return question at contact@simplseams.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

International Returns (Including European Union Orders): International returns must first be requested and approved by Simpl Seams LLC before the package is sent. For customers in the European Union, eligible returns may be requested within 14 days of receiving your order in accordance with applicable consumer laws.

Simpl Seams LLC does not cover international return shipping costs. Once your return is approved, customers are responsible for purchasing and arranging their own return shipping label and providing the return tracking number.

To help avoid customs charges, please clearly declare the package as "Returned Merchandise" on the customs declaration and include this on all shipping documentation. Any customs duties, taxes, fees, or charges incurred due to incorrect or incomplete customs documentation will be the responsibility of the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at contact@simplseams.com